Return and Refund Policy
Subject to applicable law, Seller will process returns and refunds in accordance with its Return and Refund Policy currently in effect, or as otherwise agreed to by Seller and Customer. Seller’s current Return and Refunds Policy is as follows:
- All requests for credits for Products must have a return authorization number issued by Seller’s customer service department or Seller’s automated customer service platform.
- Seller will issue a full credit for any Product returned due to Seller error (i.e., shipping error, damage in transit) or due to a recall or defective condition.
- The following Products are not eligible for a credit, unless the return is due to Seller error, recall, or defective condition: (i) special order Products; (ii) custom Products; (iii) Products identified as non-returnable in Bluecana’s website; (iv) Products not available for general or unrestricted distribution; (v) refrigerated or frozen (cold chain) Products; and (vi) nonsalable Products. Nonsalable Products include, but are not limited to, Products that are open, damaged, below minimum acceptable product dating set by Seller (available at bluecana.com on the product detail page) , hazmat, controlled pharmaceuticals, discontinued by the manufacturer, or that contain markings not made by Seller.
- Seller will issue a credit as follows for all other eligible Products:
- A Product- stocked in Seller’s distribution center that is less than $15: if requested within 60 days of invoice date – Full amount; if requested after 60 days – No Credit.
- A Product stocked in Seller’s distribution center that is $15 and greater: if returned within 30 days of invoice date– Full amount; if returned between 30-60 days – Full amount, less a restocking fee per Product; if returned after 60 days – No Credit. Such Product must be sent back to Seller to be eligible for a credit and is subject to inspection by Seller before credit is issued to Customer.
- A Product NOT stocked in any of Seller’s distribution centers that is less than $100 – No Credit
- A Product NOT stocked in any of Seller’s distribution centers that is $100 – $500 : if returned within 60 days of invoice date – Full amount, less Seller and vendor restocking fees per Product; if returned after 60 days – No Credit.
- A Product NOT stocked in any of Seller’s distribution centers that is greater than $500 requires additional approval by Seller. Such Product must be sent back to Seller to be eligible for a credit and is subject to inspection by Seller before credit is issued to Customer.